Customer Service Officer (Property Developer)

Join KTI Landmark Berhad as a Customer Service Officer (Property Developer) and play a pivotal role in ensuring exceptional customer satisfaction for property purchasers in Bali. This position is ideal for individuals passionate about real estate and dedicated to delivering outstanding service. As a Customer Service Officer, you'll be the first point of contact for potential buyers, providing them with comprehensive information about our properties in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. Your primary goal is to guide customers through the purchasing process, addressing their queries and concerns with professionalism and empathy.

At KTI Landmark Berhad, we are committed to building a vibrant and inclusive community in Bali. Our properties are designed to offer a high quality of life, combining modern amenities with a rich cultural heritage. By joining our team, you'll have the opportunity to be part of a dynamic and growing organization that values innovation, integrity, and customer-centricity.

In this role, you'll work closely with our sales and marketing teams to ensure a seamless customer experience. You'll use tools like Salesforce and HubSpot to manage customer interactions and track sales leads. Regular training and development programs will help you stay updated with the latest industry trends and best practices in customer service.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service to potential property buyers, answering their queries and addressing their concerns with professionalism and empathy.
• Assist customers in the purchasing process, guiding them through the documentation, payment, and closing stages.
• Maintain accurate and up-to-date records of customer interactions using Salesforce and HubSpot.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Promote our properties and services through various channels, including social media, email campaigns, and direct outreach.
• Attend regular training and development programs to stay updated with industry trends and best practices.
• Monitor customer satisfaction and provide feedback to improve our services.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, sales, or a related field, preferably in the real estate industry.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with CRM tools like Salesforce and HubSpot.
• Ability to work independently and as part of a team.
• Passionate about real estate and committed to delivering outstanding customer service.
• Valid driver's license and the ability to travel to various locations in Bali.

🛠️ Keahlian

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