Client Care & Resolution Specialist

Are you a natural problem-solver with a passion for creating meaningful human connections? Lunch Actually, Asia’s leading dating service, is seeking an empathetic and highly organized Client Care & Resolution Specialist to join our team in Jakarta Selatan. In this role, you'll be the first point of contact for our users, handling inquiries, resolving issues, and ensuring a seamless experience. With a team of over 100 employees and a strong presence in Jakarta, Lunch Actually is committed to fostering a culture of innovation and customer satisfaction.

As a Client Care & Resolution Specialist at Lunch Actually, you'll use our in-house CRM system, Zendesk, to manage customer interactions efficiently. You'll work closely with our product and support teams to ensure that every user's needs are met. This is an exciting opportunity to be part of a dynamic company that values its employees and customers alike.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and complaints via email, phone, and live chat.
• Resolve customer issues promptly and professionally, ensuring a positive experience.
• Document all customer interactions and resolutions in our CRM system, Zendesk.
• Work with the product and support teams to identify and implement improvements.
• Monitor customer satisfaction metrics and provide feedback to the team.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.
• Stay updated with industry trends and best practices in customer service.
• Assist in the development and implementation of new customer service initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Psychology, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems, preferably Zendesk.
• Ability to work well under pressure and meet tight deadlines.
• Empathetic and customer-focused attitude.
• Fluency in English and Indonesian.

🛠️ Keahlian

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